FAQ

MAELREG is a modern performance golf apparel brand designed for golfers who value comfort, breathability, lightweight construction, and versatile style. The collection includes golf polos, golf shorts, golf pants, hoodies, jackets, pullovers, and other golf clothing suitable for both on-course performance and everyday wear.

MAELREG combines high performance fabrics, exclusive design, and comfort-focused construction to support golfers both on and off the course.

Yes. Most of MAELREG products feature moisture-wicking, breathable, quick-dry, and lightweight fabrics designed specifically for warm-weather golf.

Not sure which size to pick? No worries! You can find a detailed Size Chart on every product page to help you decide. Just compare your measurements with the chart. If you're still in between sizes，for a more relaxed fit, we generally recommend sizing up.

You may return or exchange eligible items according to our Return Policy.

Currently, we do not offer plus or tall sizes. However, we are constantly evaluating our size range based on customer feedback, and expanding our inclusivity is something we are considering for future collections. We recommend keeping an eye on our website for updates!

We sincerely apologize for the mix-up! If you received the wrong product, please contact us immediately at contact@maelreg.com. Be sure to include your order number and a photo of the incorrect item you received, and we will arrange a replacement or a refund for you as quickly as possible.

Most MAELREG golf apparel is made from performance fabric blends such as nylon polyester cotton and spandex. These materials help provide moisture-wicking performance, stretch, breathability, durability, and all-day comfort.

Moisture-wicking fabric helps move sweat away from the skin, allowing it to evaporate faster and improving comfort during golf and outdoor activities.

Quick-dry technology helps fabrics release moisture efficiently, allowing garments to dry faster and remain comfortable during warm-weather golf and outdoor activities.

4-way stretch fabric stretches in multiple directions to improve flexibility and allow unrestricted movement during the golf swing.

UPF 50+ indicates that the fabric blocks at least 98% of harmful UV rays, helping provide sun protection during outdoor play.

Recycled performance materials are made from recycled resources such as plastic bottles and are engineered to provide comfort, durability, and reduced environmental impact.

Our garments are designed to minimize shrinkage when care instructions are followed.

We accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us by email to contact@maelreg.com directly.

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Contact Us to submit a request so we can get you your item(s) as soon as possible.

We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Contact Us to submit a request so we can get you your item(s) as soon as possible.

Yes, guest checkout is available.

Yes. After placing your order, you will receive a confirmation email containing your order number and details. If you don't see it in your inbox, please check your spam folder. If you are still unable to find it, please contact our customer support team for assistance.

Please reach out to us as soon as possible at contact@maelreg.com and we can update your shipping address as long as the order has not been processed already.

We process orders quickly. If you need to make changes or cancel your order, please contact us as soon as possible. Once the order has been shipped, modifications or cancellations may not be possible.

While most orders arrive on time, delays can occasionally occur due to carrier issues or customs processing. We recommend checking your tracking number for the most up-to-date status. If your order is significantly delayed, please reach out to our customer support team so we can assist you.

We have warehouses in both the U.S. and China, and we’ll ship your order from whichever location has the item in stock and can get it to you quickest!

Delivery time depends on your location.
Once your order is confirmed, you’ll receive an email with estimated delivery details. For more details, feel free to check our Shipping Policy

Your order may have been divided into multiple packages due to the size or quantity of items. After shipment, you will receive an email notification. If you have any questions, feel free to contact us at contact@maelreg.com.

If you have a MAELREG account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order.

If you have any questions, feel free to contact us at contact@maelreg.com.

Shipping rates are calculated at checkout based on your location and shipping method.

We offer free shipping on qualifying orders. Please refer to our Shipping Policy for current thresholds.

Delivery times depend on your destination. Please enter your full shipping address at checkout to see the exact delivery timeframe for your specific location.

You can scroll to the bottom of our website, click on "Tracking," and enter your order number and email address to view the status. Alternatively, you can check directly via this website: https://www.maelreg.com/apps/parcelpanel

Please check with household members, neighbors, or your local carrier. If you still can't find your package, simply reach out to our customer support team. We will immediately check its status and help you resolve the issue.

Rest assured, we've got you covered! If your tracking hasn't updated for a few days and you suspect your package might be lost, simply contact our customer support team. We'll look into it right away and make things right for you.

We accept:
Visa
Mastercard
American Express
PayPal
Klarna
Afterpay
UnionPay
JCB
Diners Club
Discover
Shop Pay
Apple Pay
Google Pay

You can pay in your local currency. We support multiple currencies, and the conversion is handled automatically during checkout based on real-time exchange rates.

Yes. All transactions are encrypted and processed through secure payment gateways.

Payment declines can occur for several reasons, including incorrect billing information, insufficient funds, bank security checks, or currency-related restrictions. Please verify your payment details or contact your bank for assistance.

Generally, only one promotional code can be applied per order unless otherwise stated.

We're excited to have partnered with Klarna to bring you new ways to pay at checkout. It's a safe and simple way to get the styles you want, when you want them.

Learn more about Klarna

We're delighted to announce our collaboration with Afterpay, offering new payment options at checkout. Experience a secure and straightforward method to access the styles you desire, precisely when you need them.

For more information visit Afterpay's FAQs to learn more.

Visit our Returns Portal or contact customer support for assistance.

Yes, exchanges are available for eligible products.

Discounted or clearance items may be final sale. Please check the product description for details.

Once your return is approved, we will process your refund immediately. Please allow 3-5 business days for the refund to appear in your account. Note that the exact timing depends on your bank or payment provider's processing times.

We know you don’t want to miss out on all of our great designs! Our newsletter is going to be the best way to stay in the know! Through the newsletter, you will receive product updates, future sale details and exclusive offers. If you head to our website, you can sign up for our newsletter at the bottom of our home page!

We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to contact@maelreg.com for further check.

Currently, we operate exclusively online. While we don't have a physical location right now, we are committed to providing a seamless shopping experience through our website.

Most inquiries receive a response within 24 business hours.

It's easy to apply your discount! Just follow these steps:
1.Proceed to the checkout page.
2.Look for the box labeled "Discount code or Gift card"
3.Enter your code and click "Apply."
The discount will be automatically deducted from your order total.

This usually happens because some codes are only valid for specific collections and don't apply to all items in the store.If you are unable to use your code, please feel free to contact us and we'll be happy to check the eligibility for you.